This Privacy Policy explains how TreatOZen ("we", "us", "our") collects, uses, shares, and protects information when you use our mobile app and website. Replace the placeholder details below (company name, address, grievance contact, etc.) with your finalized business and legal details before publishing.
1. Information We Collect
We may collect the following categories of information when you use TreatOZen:
- Account information: name, phone number, email address, date of birth, gender
- Health-related information: appointment details, prescriptions you upload, test bookings, and consultation history
- Location information: to show nearby doctors, clinics, pharmacies, and diagnostic centres
- Payment information: processed securely through our payment partners; we do not store full card details
- Device & usage information: device type, app version, IP address, and log data
2. How We Use Your Information
- To create and manage your account
- To connect you with doctors, clinics, pharmacies, and diagnostic centres
- To process bookings, orders, and payments
- To send appointment reminders, order updates, and important notifications
- To improve app performance and customer support
- To comply with legal and regulatory requirements
3. Sharing of Information
We share information only as necessary to provide our services, including with:
- Doctors, clinics, diagnostic centres, and pharmacies you choose to book with
- Payment gateway providers to process transactions
- Service providers who help us operate the app (hosting, SMS/OTP, analytics)
- Law enforcement or regulators where required by law
We do not sell your personal information to third parties.
4. Data Security
We use reasonable technical and organizational safeguards — including encryption, access controls, and secure servers — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights & Choices
- Access, update, or correct your account information within the app
- Request deletion of your account and associated data
- Opt out of promotional notifications at any time
- Withdraw consent for optional data collection, where applicable
7. Children's Privacy
TreatOZen is not intended for use by individuals under 18 without the involvement of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified through the app or website. Continued use of TreatOZen after changes take effect constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us: